Salon Policies

Cancellations

Your appointments are very important and are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require 48 hours notice for cancellations or changes. If you cancel your appointment 24 hours in advance, you will be charged for 50% the cost of the service for which you were scheduled. Same day cancellations will be charged 100% the cost of the service scheduled. Should this happen more than once, it will prohibit you from scheduling future appointments with Toni Fountain Hair.

No Call/No Shows

If you do not contact the salon to cancel/reschedule and do not show up on the scheduled date and time of your appointment, you will be charged 100% the cost of the service originally scheduled.

Tardiness

If you arrive beyond 15 minutes late, you may have to forfeit your appointment completely and you will be charged 100% the cost of the services scheduled. Should this happen more than once, it will prohibit you from scheduling future services.

Confirmation Texts

As a courtesy, you will receive a confirmation text. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.

No Additional Guests/Children

For safety and sanitation, Toni Fountain Hair does not allow children or additional guests without an appointment at the salon.

Credit Card Required

A credit card is required to be kept on file to schedule an appointment. We require 48 hours notice to CANCEL an appointment. In the case that 48 hours notice is not given for a cancellation/rescheduling, Toni Fountain Hair reserves the right to and will charge the credit card on file.

Gratuity Free

At Toni Fountain Hair we do not accept cash tips, however we would love for you to show gratitude in the form of reviews on our social platforms and/or guest referrals.

No Refunds

We do not offer refunds of any kind. All extension purchases are FINAL sale. All price quotes on ANY service are valid up to 30 days and then price is subject to change. Extension clients have 1 week from install date to let us know if your extensions need to be replaced.

Extension Hair

Extensions are final sale, no refunds or exchanges. Be sure to bookmark the at-home care guide that comes in your take home kit.

It is our priority to conduct thorough consultations for all services provided through the Salon, however it is each client's personal responsibility to be upfront and honest about their hair history.

Toni Fountain Hair reserves the right to refuse service to anyone.

Thank you for your support and understanding of our Salon Policies.